Privacy Policy

1. About Us

MeraNumerology (meranumerology.com) is operated by Sageskills Technology Pvt Ltd, based in Bangalore, Karnataka, India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our digital products (PDF numerology reports).

2. Information We Collect

We collect information you provide directly to us when you use our free calculators, purchase a report, use our AI chat, or contact us for support:

• Personal Information: Full name, date of birth, gender (required for numerology calculations)
• Contact Information: Email address (for report delivery and lead capture)
• Payment Information: Processed securely by Razorpay — we never store your card numbers, UPI IDs, or bank details on our servers
• Usage Data: Pages visited, features used, device type, browser type, IP address (collected via PostHog analytics and cookies)
• Chat Data: Messages exchanged with our AI numerology assistant (used to improve service quality)

3. How We Use Your Information

• Generate and deliver your personalized numerology reports via email
• Process payments securely through Razorpay payment gateway
• Provide AI-powered numerology chat assistance
• Send transactional emails (order confirmations, report delivery)
• Improve our website, services, and user experience through analytics
• Prevent fraud, abuse, and unauthorized transactions
• Send promotional offers and numerology insights (only with your consent — you can opt out anytime)

4. Payment Security

All payment transactions are processed through Razorpay Software Private Ltd., a PCI-DSS compliant payment gateway. Your payment credentials (card numbers, CVV, UPI PIN, net banking passwords) are encrypted and processed directly by Razorpay — they never touch our servers. Razorpay's privacy policy governs the handling of your payment data: https://razorpay.com/privacy/. We only receive transaction confirmation details (payment ID, order ID, amount, status) from Razorpay to fulfill your order.

5. Analytics & Cookies

We use the following analytics services to understand how visitors use our website:

• PostHog: Product analytics, session recordings, and feature usage tracking
• Google Analytics 4: Traffic sources, page views, and audience demographics
• Microsoft Clarity: Heatmaps and session recordings to improve UX

These services use cookies and similar technologies. We also use localStorage to remember your preferences (such as whether you've already provided your email). You can control cookies through your browser settings, though disabling them may affect some features.

6. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information. We share data only with these service providers who are necessary to operate our services:

• Razorpay: Payment processing (PCI-DSS compliant)
• Supabase: Database hosting and file storage (reports)
• OpenAI: AI-powered chat and report generation
• Resend: Transactional email delivery
• PostHog, Google Analytics, Microsoft Clarity: Website analytics

These providers are contractually obligated to keep your information confidential and use it only for the purposes of providing their services to us.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically: order records are retained for 7 years for tax/accounting compliance; chat data is retained for 90 days; generated reports are stored for 30 days after generation. You can request deletion of your personal data at any time by emailing us.

8. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access your personal information we hold
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Opt-out of marketing communications at any time
• Withdraw consent for data processing

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Grievance Officer

In accordance with the Information Technology Act, 2000, if you have any concerns or grievances regarding the processing of your information, you may contact our Grievance Officer:

Name: Sageskills Technology Pvt Ltd
Email: support@meranumerology.com
Address: Bangalore, Karnataka, India
Response Time: Within 24 hours